Rebuilding Dreams: SERVPRO's Expertise in Rural Residential Fire Restoration Around Orlando

11/15/2023 (Permalink)

Interior fire damage

In the peaceful rural areas surrounding Orlando, FL, safety and security are prized assets. But when a fire ravages a residential property, the impact can be overwhelming, not only affecting the physical structure but also the sense of sanctuary that comes with a rural lifestyle. Thankfully, residents in these areas can turn to SERVPRO, a trusted name in rural residential fire restoration services dedicated to helping homeowners recover from the devastation.

At SERVPRO of Orlando East, we understand that each rural residential fire damage situation is unique and calls for a tailored approach. With our extensive experience and unwavering commitment to excellence, we take pride in our ability to handle any rural residential fire restoration job, no matter how complex. Let's explore the SERVPRO fire restoration process and how we bring relief to homeowners in the serene rural areas surrounding Orlando.

1. Swift Response: In the wake of a fire, time is of the essence. Our first step is a rapid response. SERVPRO of Orlando East operates 24/7, ready to mobilize at a moment's notice. A quick response can significantly reduce the extent of damage and prevent secondary issues, such as mold growth.

2. Detailed Evaluation: Upon arrival at the rural residential property, our certified technicians conduct a thorough assessment. We identify the scope of the damage, assess structural stability, and craft a detailed restoration plan tailored to the unique needs of rural homeowners.

3. Meticulous Cleanup: The next phase involves cleaning up the aftermath of the fire. This includes removing debris, soot, and smoke residues from all affected areas. Our advanced cleaning techniques and equipment ensure that every surface is meticulously restored.

4. Water Mitigation and Drying: Water damage often accompanies fire damage due to firefighting efforts. SERVPRO is equipped to handle water extraction and drying processes to prevent further damage and mold growth. We use industrial-grade equipment, including dehumidifiers and air movers, to restore optimal moisture levels.

5. Odor Elimination: Unpleasant odors can linger long after a fire. SERVPRO's technicians are experts in smoke and odor removal. We employ specialized equipment and techniques to eliminate odors, ensuring that rural homeowners can return to a clean and comfortable environment.

6. Structural Restoration: Restoring the structural integrity of the rural residential property is a crucial step. Whether it involves rebuilding walls, replacing damaged flooring, or repairing the roof, SERVPRO has the resources and expertise to handle any structural restoration task.

Success Stories in Rural Orlando: In the serene rural areas surrounding Orlando, we have witnessed SERVPRO's remarkable capabilities through their successful rural residential fire restoration projects. You can find examples on their website where they share stories of how they helped rural homeowners in these areas rebuild their lives after devastating fires. Their prompt response and skilled technicians played a pivotal role in restoring the properties to their former glory, ensuring rural residents can continue to enjoy their peaceful lifestyles.

In conclusion, when fire damage strikes a rural residential property in the areas surrounding Orlando, FL, SERVPRO of Orlando East is the trusted partner you can rely on for comprehensive fire restoration services. Their dedication, expertise, and state-of-the-art equipment ensure that they can handle any job, no matter the size or complexity. From immediate response to structural restoration, SERVPRO is committed to helping rural homeowners in these serene areas recover from the devastation of fire damage.

If you are a homeowner in the rural areas around Orlando in need of rural residential fire restoration services, don't hesitate to contact SERVPRO of Orlando East. They are here to help you restore your rural paradise and bring peace and comfort back to your home and community.

Central Florida Homeowners Can Trust Our Team to Work Closely with Insurance Companies

9/25/2023 (Permalink)

SERVPRO fire damage experts are called out to restore home after fire was endured in Casselberry, FL.

Central Florida Homeowners Can Trust Our Team to Work Closely with Insurance Companies.

The leading cause of fire-related deaths, injuries, and property loss is residential fires. Most of these homes, thankfully, are covered by homeowner’s insurance. When it comes to assisting Orlando residents with fire claims, a professional restoration company is vital.

How Does SERVPRO Assist Both the Homeowner and the Insurance Company?

Whenever a fire has occurred, the insurance company works with the owners to decide the extent of the loss. This process involves the homeowner, insurance company, insurance adjuster, and the restoration company. In many cases, the insurance company requires a professional company to work with them to ensure that everything gets done professionally. At SERVPRO, our services go beyond fire cleanup in Orlando. What we do is designed to assist all parties involved and includes:

•   Minimal loss prevention - By providing immediate fire mitigation, more can be salvaged. Prompt action reduces secondary damage and property loss.
•   Scoping information – The details we provide during the initial scope allow the insurance agent to review inspections and reports. He then can prioritize items on the work schedule.
•   Assessing restoration needs – Our technicians help the insurance adjuster and owner decide what gets cleaned and what needs to be declared a loss. 
•   Working with adjusters – Our professional teams provide scoping, testing, and loss details that save the insurance adjuster time. 
•   Managing the restoration job –When our technicians handle the various aspects of restoration, the insurance company and homeowner do not need to waste time on minor, time-consuming tasks. 
•   Restore instead of replace – Our goal is always to restore instead of replacing whenever possible. This saves everyone time and money.
•   Customer satisfaction – we know how a fire can impact your home. If possible, we restore your home to preloss condition.

SERVPRO of Maitland / Casselberry provides an invaluable service by working closely with residents and their insurance companies. As our company works closely with the adjuster, the stress is taken off the homeowner. The agent’s job goes smoother due to the detailed information we provide early in the process. When our Green Team provides fire cleanup services, we are doing more than cleaning – we are helping you get your life back on track. 

SERVPRO of Maitland / Casselberry can help ease the challenges of addressing mold damage. Call us at (407) 388-0404 to assist you.

Fire Restoration: Expectation vs. Reality

12/28/2021 (Permalink)

A fire in your home or business is one of the most detrimental things that can happen. Safety is of course the top concern, followed by the realization that there is a big mess to clean up and belongings to catalog for your insurance company. This just adds to the stress and trauma of the event you’ve just lived through. Here at SERVPRO we are Here to Help.

When most people think of a fire damaged home we think of what is shown on the news, what the industry generally refers to as a total loss. The truth is that there are many smaller fires that happen daily. These fires are caught soon enough that the home or business isn’t a total loss, but there is a large amount of cleaning that needs to be done. The expectation is that with a little patience and elbow grease you can handle this yourself. In reality, most cleaning agents on the market are only going to make the mess bigger, smearing soot you didn’t even see at first.

SERVPRO fire restoration professionals are trained to handle these situations. Our team uses a step by step process to mitigate the damage caused by even the smallest fire along with special cleaning techniques that remove soot instead of smearing it. So, instead of adding more stress to your plate after a fire loss, give us a call.

Top 5 Causes of House Fires

12/28/2021 (Permalink)

When you were young your mom or dad probably told you not to touch the stove because it was hot. Maybe you ended up touching it at some point on accident, but for the most part you remembered that it was hot and would hurt you. You can probably think of many things like this that your parents taught you.

A big concern for most households is fire safety. This is something that many parents start to teach their children at an early age. As our children get older though, we may become less vigilant with some of these safety tips. Lets just review the top 5 causes of household fires as listed by the NFPA-National Fire Protection Agency.

1. Cooking. Cooking is the leading cause of home fires, by an estimated 48% according to one source. Never leave cooking unattended.
2. Heating. Heating is the second leading cause of home fires and injuries and the third leading cause of fire related deaths. Fires caused by heating account for $1.1 BILLION in property damage per year.
3. Electrical. Electricity is such a part of our daily life that it is easy to forget its power. The NFPA recommends that all electrical work be completed by a licensed repair company to help reduce the risk of damage or fire.
4. Smoking. According to the NFPA smoking-cigarettes, pipes, and cigars-account for 17, 200 house fires in 2014.
5. Candles. Between 2014-2018 US Fire Departments reported that candle fires caused an estimated $278 Million in property damage.

Hopefully these reminders can help you all stay safe! If fire happens to strike your home SERVPRO of Maitland-Casselberry will be here to help you! Feel free to call our office at 407-388-0404 anytime.

What Happens After You Call Us For Fire Damage?

10/8/2021 (Permalink)

What happens after you call SERVPRO of Maitland-Casselberry when you’ve had a fire damage at your home?

1. If the fire department was called to your home we will wait to enter the premises until they have released the scene.
2. We will send in our Production Manager to begin documenting the loss by taking photos and measurements of the structure. If water was used to put the fire out we will address the water damage as well.
3. Our Production Manager will identify any safety issues and find out if any residues exist.
4. Next we will determine what is restorable and what method of restoration will be most effective. We will also coordinate with your insurance adjuster to determine how to mange any items that may need special attention.
5. SERVPRO team members will begin to clean walls, ceilings and flooring followed by upholstery and other contents and finally treated for deodorization.
6. Once cleaning is complete we will conduct a final walk thru with you and work with you and your insurance company to complete billing and close out your claim.

We know that any fire in your home is stressful. Our team is here to help alleviate the stress and help make it “Like it never even happened.”

Don't Clean Up After A Housefire Yourself-No Matter How Small the Fire Was

10/7/2021 (Permalink)

Do you need professional help to clean up if you have a small fire in your home? Any fire in your home is bad, but when you try to clean it up yourself it can be a disaster. Why?

Smoke and soot from even a small fire can permanently damage contents throughout a home. It can also cause odors that can resurface for many years. Our team of professionals understands how disruptive fires can be for you and your family. It is for that reason that we have trained, uniformed technicians on staff. By responding quickly and having the necessary tools on hand our team will help you regain control quickly while deodorizing and protecting your home and possessions. Before you risk doing more damage yourself give our team at SERVPRO of Maitland-Casselberry a call at 407-388-0404.

Why We Use Hydroxyl Generators to Help Clean-up After a Fire

8/4/2021 (Permalink)

How Hydroxyl Generators Help Maitland & Casselberry Homes After Fire Damage 

Advanced equipment is a priority of producing effective results for customers all over the Central Florida area, including Maitland and Casselberry. We know how devastating fire loss incidents can be, so we invest in the machines and tools that can help us to maximize our efforts and efficiency, ultimately getting you back into your home more quickly after the incident. With odors and air quality concerns being such a prevalent threat after extinguishment, having a productive tool that can address both of these issues simultaneously is a time and money-saving approach for our clients. 

Understanding how hydroxyl generators can work to reduce fire damage in homes after an emergency can allow you to appreciate the intricacy and efficiency of our restoration approach. For many decades, deodorization was entrusted to harsh chemicals or to the effective results that ozone generators and chambers could produce. The disadvantage was that the ozone machine was not safe for use around living things. 

Hydroxyl generators produce radicals that can break down volatile organic compounds and the molecular compounds of odors with the same chemical reaction that occurs when the sun’s UV rays react with water vapor and oxygen in the atmosphere. This reaction can decompose the odor’s molecular structure, eliminating its presence in the environment. 

What makes these machines such an advantage in fire loss recovery, is that they allow our SERVPRO professionals to continue working on other mitigation strategies and cleanup while deodorization and air purification persist. With the alternative ozone machines, our professionals could not continue working on other aspects of recovery. 

With its ability to both address odors embedded in hard and soft materials, as well as open areas, it is becoming a vital tool for our restoration professionals on every fire loss recovery job that we undertake.  

Our goal is to provide each customer with an effective and efficient service when disasters threaten their homes. To make fire loss incidents “Like it never even happened,” give our SERVPRO of Maitland-Casselberry specialists a call today at 407-388-0404. 

Does SERVPRO Work with Homeowners Insurance Company After a Fire?

5/5/2021 (Permalink)

Rest assured, SERVPRO works closely with your insurance company. Call us anytime for assistance.

Central Florida Homeowners Can Trust SERVPRO to Work Closely with Insurance Companies.

The leading cause of fire-related deaths, injuries, and property loss is residential fires. Most of these homes, thankfully, are covered by homeowner’s insurance. When it comes to assisting Orlando residents with fire claims, a professional restoration company is vital.

How Does SERVPRO Assist Both the Homeowner and the Insurance Company?

Whenever a fire has occurred, the insurance company works with the owners to decide the extent of the loss. This process involves the homeowner, insurance company, insurance adjuster, and the restoration company. In many cases, the insurance company requires a professional company to work with them to ensure that everything gets done professionally. At SERVPRO, our services go beyond fire cleanup in Orlando. What we do is designed to assist all parties involved and includes:

•   Minimal loss prevention - By providing immediate fire mitigation, more can be salvaged. Prompt action reduces secondary damage and property loss.
•   Scoping information – The details we provide during the initial scope allow the insurance agent to review inspections and reports. He then can prioritize items on the work schedule.
•   Assessing restoration needs – Our technicians help the insurance adjuster and owner decide what gets cleaned and what needs to be declared a loss. 
•   Working with adjusters – Our professional teams provide scoping, testing, and loss details that save the insurance adjuster time. 
•   Managing the restoration job –When our technicians handle the various aspects of restoration, the insurance company and homeowner do not need to waste time on minor, time-consuming tasks. 
•   Restore instead of replace – Our goal is always to restore instead of replacing whenever possible. This saves everyone time and money.
•   Customer satisfaction – we know how a fire can impact your home. If possible, we restore your home to preloss condition.

SERVPRO of Maitland / Casselberry provides an invaluable service by working closely with residents and their insurance companies. As our company works closely with the adjuster, the stress is taken off the homeowner. The agent’s job goes smoother due to the detailed information we provide early in the process. When our Green Team provides fire cleanup services, we are doing more than cleaning – we are helping you get your life back on track. 

SERVPRO of Maitland / Casselberry can help ease the challenges of addressing mold damage. Call us at (407) 388-0404 to assist you.

Time to Check Your Smoke Detectors

11/10/2020 (Permalink)

We have all heard the low, quiet, annoying beeping sound from inside the house that feels like it never beeps when you are standing next to it. Yes, you know what we are talking about, the smoke alarm. Did you know that the beeping sound is a reminder to change the batteries and perform a quick service to ensure it is working properly? The question is, do you know how to service your smoke alarms? We found some tips from NFPA (National Fire Protection Association) about how to maintain your smoke alarms. 

1. Smoke alarms should be maintained according to the manufacturer’s instructions.
2. Test smoke alarms at least once a month using the test button.
3. Make sure everyone in the home understands the sound of the smoke alarm and knows how to respond.
4. Follow manufacturer’s instructions for cleaning to keep smoke alarms working well. The instructions are included in the package or can be found on the internet.
5. Smoke alarms with non-replaceable 10-year batteries are designed to remain effective for up to 10 years. If the alarm chirps, warning that the battery is low, replace the entire smoke alarm right away.
6. Smoke alarms with any other type of battery need a new battery at least once a year. If that alarm chirps, warning the battery is low, replace the battery right away.
7. When replacing a battery, follow the manufacturer’s list of batteries on the back of the alarm or manufacturer’s instructions. The manufacturer’s instructions are specific to the batteries (brand and model) that must be used. The smoke alarm may not work properly if a different kind of battery is used.

In the case of a fire emergency in your home or commercial business, SERVPRO of Maitland/Casselberry has the specific damage restoration training, personnel, and equipment and can quickly restore your home. Why should you trust us? Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property as an IICRC-Certified Firmed. Call SERVPRO of Maitland/Casselberry at (407) 388-0404.

What to do after a Fire:

11/6/2020 (Permalink)

It can be difficult knowing what to do after a fire in your home.

The first and most important step to take after a fire is to make sure that you and your loved ones are safe. Should anyone feel at all ill, it is imperative that you seek medical attention.

The next step is having the Fire Marshall assess whether or not it is safe to be in or near the building in which the fire or smoke damage occurred. Once again, the top priority after a fire is to maintain safety through the entire restoration process. Electrical hazards are common occurrences after a fire and can be extremely dangerous. As well as possible electrical hazards, there are water hazards. The water used to put out the fire creates a prime location for slipping and falling.

As soon as the Fire Marshall declares the building safe then you as well as your highly trained SERVPRO of Maitland / Casselberry professionals can begin restoration. We maintain the restore versus replace mentality to preserve the items that hold sentimental value, as well as saving you money! The following is a list of what to-do and not-to-do after a fire.

What To Do After A Fire

• Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets.
• Keep hands clean so as not to further soil upholstery, walls, and woodwork.
• Place clean towels or old linens on rugs, upholstery, and carpet traffic areas.
• If electricity is off, empty freezer and refrigerator and prop doors open.
• Clean and protect chrome with light coating of petroleum jelly or oil.
• Wash houseplants on both sides of leaves.
• Change the HVAC filter.
• Tape double layers of cheesecloth over air registers.

What NOT To Do After A Fire 

• Don't attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting your SERVPRO of Maitland / Casselberry Professional.
• Don't attempt to clean any electrical appliances that may have been close to fire, heat, or water without consulting an authorized repair service.
• Don't use any canned or packaged food or beverages that may have been stored near the fire, heat, or water.
• Don't turn on ceiling fixtures if the ceiling is wet. The wiring may be damaged.
• Don't send garments to an ordinary dry cleaner. Improper cleaning may leave a smoke odor.

SERVPRO of Maitland / Casselberry offers the following services after a fire to make your house a home again.

Contents Restoration: We can dry clean, wet clean, spray and wipe, foam clean, abrasive clean, or immerse clean after we pretest your belongings to see what can be restored to pre-fire conditions.

Move-Outs/Pack-Outs: We offer an organized and efficient move out to provide you with a quicker remodeling process as well as protecting items from further damage.

Electronic Cleanup: We want to protect you from the possibility of hazardous electronics by offering restoration to remove residue and prevent further damage.

Document / Photograph Drying: We can air dry, dehumidify, freeze-dry, vacuum freeze-dry, or vacuum thermal dry your documents to prevent their destruction. We understand that documents are often irreplaceable and we want to provide you with their swift restoration.

Three Grill Cleaning Tips

8/3/2020 (Permalink)

Regular grill cleaning can improve your grill's cooking performance

Properly cleaning your grill is essential for keeping your grill cooking efficiently and reducing fire risks. Consider adding these three grill cleaning tips to your grill maintenance routine.

1. Gather Your Equipment
The cleaning process will be easier if you make sure you have all the equipment you need before you get started. Useful equipment to have on hand includes a long-handled wire brush, a wire bottle brush, and a large bucket. Cleaning products are available that are marketed as being specific for grills, but some of them can leave behind residue that may affect the flavor of your food. A grease-fighting detergent, such as dishwashing soap, baking soda, and vinegar can be used as alternatives to grill cleaning chemicals. If you have a stainless steel grill, you may want to invest in a stainless steel cleaner, such as Barkeeper's Friend, to keep your grill looking shiny.

2. Modify Your Technique for Your Grill Type
Different grill types have different cleaning issues that need to be addressed. For instance, charcoal and pellet grills accumulate ash at the bottom of the grill that will need to be removed. The ports on the gas supply lines of a gas power grill can become blocked.

3. Do Not Forget To Clean the Inside
You may be tempted to focus your efforts on cleaning the grates, but the inside of your grill needs regular cleanings too. Grease and food particles can build up inside your grill and increase the risk of a grease fire. To remove them, you will need to take your grill apart and use an object, such as a putty knife or a metal spatula, to scrape down the inside of your grill.
Regular grill cleaning can improve your grill's cooking performance and decrease the chances of starting a grill fire. However, if a fire does happen, a fire cleanup professional in Orlando, FL, can assist you.

When Should I Clean My Dryer Vent?

8/3/2020 (Permalink)

The dryer vent must also be cleaned out every six months

Most folks know that they must clean out the lint filter in their clothes dryer after each use. This will help to prevent a dryer fire. Use your clean hand or a soft cloth to remove all of the lint from the lint filter. To ensure that your dryer never causes a lint fire in your home in Orlando, FL, the dryer vent must also be cleaned out every six months.

How to Clean Out the Dryer Vent and Exhaust Hose

A little preventive maintenance will help to prevent a lint fire. The steps include:

Unplug the dryer - In the back of the dryer you will find the power cord. Make sure to unplug this from the outlet.
Detach the exhaust hose - First, the outer clamp will need to be loosened, either by squeezing the clamp or by using a screwdriver on the bolt. Once the clamp is loosened you can detach the hose from the dryer.
Clean out the exhaust hose - Remove all lint from the hose using a soft cleaning brush. You can also suck out the lint using the attachment on your vacuum.
Clean the wall vent - Using a vent cleaning kit that can be found at your local hardware store, clean out the wall vent. The kit will include a brush extension that can be carefully fed into the vent. Rotate the brush to remove the lint. It may take several tries before all of the lint has been removed.
Reattach the exhaust hose - Make sure the hose is securely attached to the dryer and tighten the clamp.
Plug the dryer back in - Make sure no hot air comes out of the vent. If it does, you need to check the clamp to ensure it is tightened properly.

Cleaning out your dryer’s exhaust hose and vent will not only keep your dryer running longer and more efficiently, it will also help to prevent a dangerous lint fire.

How to Put Out a Grease Fire

7/29/2020 (Permalink)

Don't be the victim of a grease fire, take the proper steps to prevent a costly accident.

How to Put Out a Grease Fire

A grease fire is pretty much the worst accident that could happen in a kitchen. In fact, it is one of the leading causes of house fires, claiming hundreds homes in Maitland, FL  each year. That's why you need to know how to stop this potential disaster before it spirals out of control.
Here are some of the things you should never do when dealing with a grease fire:

• Do not pour water on the fire
• Do not attempt to move the pot
• Do not use any other baking product beside baking soda
  
  

Turn Off the Heat

Turn off the heat as the first thing you do when the oil starts to smoke. If there's a flame already, cover the pot with a metal lid to starve the fire of oxygen. However, it is worth noting that this procedure works if you spot the flame before it gets out of control. It's the main reason why fire experts advise people to stay in the kitchen while cooking.

Pour Baking Soda

Baking Soda can put out small fires, but you have to use a lot of it. The good thing is, this baking agent will not cause any contamination, even when it falls on foodstuffs. Alternatively, use a generous amount of salt to put out the blaze.

Use a Chemical Fire Extinguisher

When everything else fails, use a chemical fire extinguisher to put out the oil fire. You need to be extra cautious as the extinguisher's pressure might spread the burning grease all over the kitchen. Its contents will also contaminate everything it comes into contact with, and a fire cleanup is the only way to undo its effect.
Although cooking does not always present danger, a grease fire can burn down the house or even worse. Use these tips to neutralize this risk before it's too late, but never try to be a hero if the fire breaks out.

SERVPRO of Maitland-Casselberry is proud to serve the Maitland, Casselberry, Union Park, Lockhart, Fern Park, and surrounding communities.

Fire in Your Maitland/Casselberry Home Can Be Restored by SERVPRO.

5/19/2020 (Permalink)

We can restore the odor in your home after a fire. We have the experience and training to handle any job big or small so call us right away.

It only takes a spark from an old wire or an uncontrolled kitchen grease fire to suddenly have flames in your Maitland/Casseberry home. Even if the fire damage seems small, there is no telling how widespread it is until an expert team evaluates it. As a homeowner, it is good practice to seek professional advice rather than risk an incomplete restoration of your home.

When there is fire damage to your home in Maitland/Casselberry, SERVPRO is here to help. We know that an emergency can occur at any time, which is why our team is at the ready 24 hours a day 7 days a week to respond to your needs. Upon arrival, our Green Fleet focuses on safely entering the premises and assessing the impact the fire has had on the structure of your home and your belongings.

Our IICRC certified technicians have been specially trained to methodically draw up a plan of action to restore your home to its mint condition. In doing so, our SERVPRO team disposes of any materials beyond being salvaged and applies best practices to restore those that can be saved. As we move along your home, we apply material-specific solutions to porous and non-porous surfaces to remove soot and smoke remains.

Perhaps one of the most irritating remains of a small fire is the odor it leaves behind. Our SERVPRO team has at its disposal a wide array of techniques to help neutralize the offending odor. Aside from the common aroma pellets, we can bring an ozone generator into your home to purify the air, or take advantage of a charcoal activated filter to clean out all of your HVAC systems. Depending on the severity of the smell we tailor the treatment to your needs.

Locally Owned Company with National Resources

The process that the SERVPRO fire damage professionals go through is very simple. They start with the cleaning process. SERVPRO of Maitland/Casselberry techs ensure the cleaning of every bit of debris, soot, smoke and other issues caused by the fire so that they can get to the restoration process. They use special equipment to clean out everything. Of course, before cleaning, the professionals go through the assessment process. They then go to the repair process. After that, they go through the restoration process so that they make sure that your home is safe. 

SERVPRO of Maitland/Casselberry has the training and expertise to help you fight the unwanted results of a fire in your home. Reach out to us at (407) 388-0404 and put our skills to work for you. We always strive to leave your home “Like it never even happened.”